Home NEWS CUSTOMER COMPLAINTS Check your Bills at Nature’s Basket Hiranandani.

Check your Bills at Nature’s Basket Hiranandani.

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I often buy fruits from Natures Basket Powai, I love the overall experience of shopping at Natures Basket at Hiranandani.

But today was a different experience, as I bought some fruits along with pre-packed freshly sliced pineapple. My bill came to Rs 363.50. (Bill no. 4c5000037957) As my fruits were packed and my card was debited, i waited! but what totally caught me by surprise is the cashier, who neatly folded my bill and placed it in my hands, that was reason enough to open the bill and check it out. I was shocked, I saw that I was charged Rs 160 for 200 gm of Pineapple slices (the actual cost being Rs 32 only).

Pineapple slices

When I confronted the cashier, he checked his system, did some calculation on an excel sheet and handed me Rs 130/- cash back, the cashier tried with-holding the bill, but i insisted on having the copy. Lot of people never bother to check the bill, can be taken for a ride.

I hope the mangement doesnt terminate the person, as I believe he has got entreprunuer skills, but this was just a devious idea and probably robbery, though I have his name I am with-holding it as this whole post is just to alert powaizens and maybe warn Natures basket management to check its processes.

When I was asked for a complaint book, I was told none existed.

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5 Comments

  1. Michael

    November 27, 2010 at 9:59 am

    Why were you buying fruit from Nature’s Basket anyway? Their selection is poor, and the quality is always bad. Granted, their choice of cheese, wine, meat and imported things is excellent, but the fresh food is rubbish. You should walk two minutes up the road and go to Haiko. Their fruit and veg is very good quality and is barcoded, so you shouldn’t face this problem there.

    Reply

  2. Anuradha Ramachandran

    November 27, 2010 at 10:05 am

    Tks for sharing. Nature’s Basket is overpriced on most accounts but this is outrageous. Will make me more careful in future.

    Reply

  3. admin

    admin

    November 27, 2010 at 12:09 pm

    @Micheal I am a single guy, nauture basket allows me the freedom to buy a sinle fruit, and in Haiko they have pre-packed quantities. But since you are vouching for Haiko quality, may be i should have another look.

    Reply

  4. abhishek

    November 28, 2010 at 10:47 am

    i have often seen a fellow from NB buying veggies in bulf from IIT!!

    Reply

  5. Pradeep

    July 31, 2011 at 12:19 pm

    Recently we had faced similar issues with the billing at Natures Basket. Unfortunately, it was too late when we realized that we were charged around Rs 100 extra.

    Reply

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